| Return Authorization & Restocking Fees
All returns must be authorized in
advance & the RMA number must be clearly marked on the outside of the
shipping carton.
We offer conditional 7-day money
back guarantee for most items. The conditions include non-refundable items
and restocking fee. Why restocking fee? We do not want to profit by
selling low-quality products and charging high restocking fees. However,
restocking fees become necessary in order for us to keep our costs and
prices down. A majority of customers never return items. When items are
returned in non-resalable conditions, we have to sell them as used and
below our cost. If not paid by those who returned them, the additional
costs had to be "shared" by others, which we believe are not fair. We
choose to keep our prices down by charging a restocking fee to
non-defective, non-fault returns. We try to keep the restocking fee as low
as possible and in line with the cost associated with the return.
All sales are prior to past sales.
Non-Refundable Items
The following items are not refundable even if returned within the time
limits:
Shipping charge
Special Order & Custom products
Any items that are defaced or physical damaged by end-users. We
reserve the right to check the condition of the returned items before
issuing refund
Clearance items that are marked as non-refundable
Any items that have the warranty label/mark removed by customer that
cannot be verified as our products
Any retail boxed items returned without the original retail box
Any items returned after 7 days
Items with 20% Restocking Fee (Must be returned
in 7-days)
20% Restocking fee is applied to most items.
Items that are returned unused and in resalable
conditions at full prices.
Items that are defective within 7 days. We reserve the right to test
the product and confirm the defectiveness before issuing refund.
Items that are returned due to our shipping error. We reserve the
right to confirm the error.
A restocking fee is applicable whenever the return is due to "Wrong item
ordered," "Customer does not like the product," "Item no longer needed,"
or "Couldn't get it to work."
Besides restocking fee, SemperFiMac.net charges the following service fees
if applicable:
$5 COD charge for COD shipment via UPS
$19 Cross-shipping fee
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